SHIPPING & RETURNS - krstextilemills
SHIPPING
We ship in 2-3 working days from the date of order. For queries, WhatsApp +91 8200790380
SHIPPING WITHIN INDIA
Enjoy free shipping within India for orders above ₹499/-
INTERNATIONAL SHIPPING
Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee. You can WhatsApp us directly for more information at +91 8200790380 or use the WhatsApp icon to inquire. Alternatively email us at krstextilemills@gmail.com
ORDER COMMUNICATION
You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our warehouse to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.
Please ensure someone is there at the given address to receive your order. Delivery will be attempted three times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.
ORDER CANCELLATION
If you wish to cancel your order, write to us within 24 hours of placing the order at krstextilemills@gmail.com
REFUND
We only offer refunds in case of an error on our part, such as:
Wrong item sent, or
Manufacturing defect
To process a refund, we’ll need:
Clear photos of the product, and
A video of unboxing, with tags intact
If approved, we will either refund the amount or re-ship the correct item at no extra cost.
In such cases, return pickup and shipping charges will be covered by us.
Refunds are processed via the original payment method within 7 working days.
No refunds will be provided for issues not reported within 48 hours of delivery.
No refunds on discounted or sale items.
To initiate refunds:
Contact us within 24 hours of delivery
WhatsApp: +91 8200790380 (10:30 AM – 5:30 PM IST)
Email: krstextilemills@gmail.com
Share: Order number, delivery address, and clear product images
RETURNS / EXCHANGE
Every krstextilemills is crafted with care and passes through strict quality checks before shipping.
Items can be exchanged for size or style, subject to availability.
If the desired item is unavailable, we offer a store credit valid for 6 months.
Return pickup can be arranged by us, and shipping charges are to be borne by the customer.
Items must be in the exact condition as shipped — unused, unworn, unwashed, with tags and packaging intact.
To initiate an exchange:
Contact us within 24 hours of delivery
WhatsApp: +91 8200790380 (10:30 AM – 5:30 PM IST)
Email: krstextilemills@gmail.com
Share: Order number, delivery address, and clear product images
Our team will respond within 48 working hours.
• • No exchanges on discounted or sale items.
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